Unless your name is Bill Murray, Groundhog Day came and went without incident or shadow (hello, early spring!) and as I was watching Groundhog Day for the hundredth time (there’s a “meta” joke in there somewhere), I got to thinking about what it would be like to live the same reality over and over again. Unfortunately, for some Unroll.Me users, this is not a hypothetical, but rather a very true reality.
It has been brought to our attention by a number of users that no matter how many times they unsubscribe from, or roll up, some subscriptions, they continue to land in their inbox. This is obviously something we would rather not happen, but there are circumstances where it may be inevitable. The good news is, I am here to illuminate those causes, and give you the steps necessary to avoid them, if possible.
DIFFERENT SENDER NAMES
First things first: Unroll.Me detects subscriptions in your account based on the sender name, and the domain name.
Example: For the email address email@example.com, “store-news” is the sender name and “amazon.com” is the domain name.
So, if you decide that you would like to unsubscribe yourself from these Amazon emails, this will only unsubscribe you from emails that share that specific sender name (store-news) and domain name (amazon.com). Unsubscribing from these emails will not unsubscribe you to any other Amazon emails.
Now, the real kicker is, Amazon sends an incredible amount of emails from an incredible number of sender names. So, every time you receive an email from an Amazon sender not named “store-news”, Unroll.Me will treat that as a new subscription, and list it out to you as such. We are working on implementing a “grouping” system that will allow users to unsubscribe from, or roll up, all emails from a certain domain based on their editing choices for a single email from that domain, but as you may imagine, it is a tricky thing to master and we don’t want to get into the business of assuming what our users do and don’t want to remove from their inboxes.
Unroll.Me can only work on keeping your inbox clean if your Unroll.Me account and your email account are connected.
There are times when our users accounts will disconnect from their email accounts and their inboxes begin to flood with previously filtered emails. There are a few reasons that this could happen, but the most common, and most likely, reason is that somewhere, the requisite connection was severed. Though serious as it may sound, this is actually a pretty routine, and easy to fix, issue.
If your inbox begins to flood with previously filtered emails, the likelihood is that you simply have to reestablish the connection between your email and Unroll.Me accounts. The best way to do this? Just log back into your Unroll.Me account.
Bonus: If you have changed your email password recently, which will cause your Unroll.Me account to disconnect, simply log back into your Unroll.Me account with your updated email password. This will not only reconnect your account, it will also update your password o the Unroll.me side.
As a rule of thumb, Unroll.Me does not scan for, or detect spam emails in your inbox, scan your spam/junk folders in your email account. However, as is the case with most annoying things in life, spam senders are learning how to get around our spam embargo and send spam emails that are being detected by the Unroll.Me algorithm.
The best piece of of advice I can give you is this (and if you take only one thing away from this post, it should be this): DO NOT UNSUBSCRIBE FROM SPAM EMAILS VIA UNROLL.ME. Did everyone hear that? This is going to be on the final exam, so let me say it one more time. DO NOT UNSUBSCRIBE FROM SPAM EMAILS VIA UNROLL.ME.
But you’re asking, “How should I get rid of those emails?” It’s a good question. The best thing for you to do would be to delete the email WITHOUT opening it, and set a spam filter in your email account for it.
Depending on the amount of spam you are receiving in your inbox, this may take a little time, but trust me, it is worth every second. Under no circumstances do you ever want your inbox taken over by spam.
If you keep these nuggets in mind, your inbox wont feel like it’s stuck in a perpetual, February 2nd-esq loop.
P.S. If your inbox is flooding again, and none of this is helping you, drop our Customer Service team a line and they’ll take a look into it.
Until next time-